By understanding the proven strategies of The Ritz-Carlton, you will collect new insights into memorable customer service and a Service Excellence Culture that can be applied to your organization and help you stand out from your competition.
Featuring a speaker from The Ritz-Carlton Leadership Center
Objectives and Strategies include:
- Differentiating your company from the competition by consistently offering service excellence.
- Developing a customer-centric culture at your organization to drive brand loyalty.
- Providing anticipatory service that creates passionate advocates of your brand.
- Crafting unique, memorable and personal experiences that prevent your customers from feeling like they are simply another transaction.
- Establishing robust operational systems in order to reduce mistakes and rework.
- Ensuring customer engagement to further your brand's recognition and reputation
- Improving your employee engagement through service values and empowerment to reduce turnover.
Important Session Information:
ACCESS, a consortium of ten ESCs, is sponsoring a special professional development opportunity featuring a speaker from The Ritz-Carlton Leadership Center, the most highly regarded customer service organization in the world. By exploring the award-winning business practices of The Ritz Carlton, you will discover how a service excellence culture results in engaged employees and customers.
The Ladies and Gentlemen of The Ritz-Carlton takes service excellence to the highest levels every day. You must have your "Radar on-Antenna Up" and stay in the moment to extend personal service. This program shows you The Ritz-Carlton method for fulfilling not only the expressed but also the unexpressed wishes and needs of your customers. You will be introduced to the skills needed for authentic customer engagement. You will learn about the importance of personalized experiences that will surprise and delight your customers and lead to legendary service and sustainable success.
FEES & PRICING
$125 per person or send a team of 3 or more for $108 each. Use promocode teamof3 each time one of your team members registers.
FEES & PRICING FOR ACCESS MEMBERS
(Members include: Brown County ESC, Clermont County ESC, Fairfield County ESC, Hamilton County ESC, Lawrence County ESC, Madison-Champaign ESC, Pickaway County ESC, Ross-Pike ESD, South Central Ohio ESC, and Southern Ohio ESC)
$99 per person. Use promocode access for the reduced fee. Or send a team of 3 or more for $83 each. Use promocode accessteam each time one of your team members registers.
Please call or email [email protected], 513-674-4259 with registration questions or for TEAM REGISTRATION.